Shipping policy

ORDER PREPARATION

The time we need to prepare an order for shipping (delivery) is 1-5 business days. But usually we are doing everything possible to send your order ASAP. Please NOTICE that we prepare and ship orders on BUSINESS days from Monday to Friday which not includes weekends. Saturday and Sunday are not count as part of shipping days. Also we want you to know that sending or preparing and shipping (delivery) are 2 different processes. And each has its own term.

SHIPPING


It takes at least 10-14 business days for a package to arrive to Europe (to Italy and Spain it takes more), 14 business days to USA, 14-20 days to Latin America, the Caribbean and Asia. To Canada, Australia, New Zealand - 14-20 business days.

BUT!
Because of the unpredictability of customs and the backlog of imported items into
countries, INTERNATIONAL packages CANNOT BE GUARANTEED by a certain date. For international orders, once the ordered item has left the Ukraine, we can’t guarantee delivery. This is subject to your local post office.

We ship with our National Post - Ukrposhta. Tracking Number will be provided.
If you are interested in another delivery methods (express shipping )- contact us and we will give you information.

- We take full responsibility for our products, for its shipping, delivery and in case of damage during delivery or loss (after certain term of your type of shipping) we can send you new product. So there are no reasons to be worried :)

- Our products have the highest quality. We pay careful attention to details of all our items. And we so adore and love the process of making wooden things just for you and that’s why all of our goods so amazing!

Estimated shipping times

  • Australia: 14-20 business days
  • Canada: 14-20 business days
  • Italy: 4-8 weeks
  • Spain: 14-20 business days
  • United Kingdom: 10-12 business days
  • United States: 10-14 business days
  • Europe: 10-14 business days
  • Latin America and the Caribbean: 14-20 business days                                                                        
                                                                                                                                                                                                                                        Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.