FAQ über Genießen Sie das Holz
Choosing a Map
What is the difference between the 2D and the 3D maps from Enjoy The Wood?
The crucial difference is in the number of layers. The 3D Map has three different layers – 6 to 15 mm thick (0.23'' - 0.47'') while the 2D Map has one layer – 5 to 6mm thick (0.2'' - 0.24'').
What is the difference between the Blank and the Prime Maps from Enjoy The Wood?
The crucial difference is in the names and borders. Blank - without names and borders (empty map). Prime is with country names, and borders (states, provinces, and territories).
What is the difference between Wooden Maps and Colored Wooden Maps?
The Wooden Maps are painted beige-brown while all the borders and names of the countries are engraved on the surface. The Colored Maps are covered with brighter colors (check out all the designs available!). All geographical names, pictures, rivers, and lakes are printed.
Why does the Natural Color World Map include no rivers and lakes?
The Natural Wooden Map was crafted using the so-called technique of engraving (not printing). It's impossible to engrave the water areas since this type of map is popular exactly for its natural wooden structure and engraving. As an alternative, go for the Colored Map. Its design isn’t limited by the above-mentioned technique.
Can I order the map with geographical names engraved in languages other than English? If yes, does it affect the price?
We can handcraft maps with geographical names engraved in any language except for hieroglyphs and the rarest languages. It’s FREE. Contact our managers for more information service@enjoythewood.com.
What are the map sizes? How can I check which one to choose?
Check the height and length of the wall you intend to decorate by using an app or a tape measure. Now compare the results with our infographics.
We have the following map sizes:
- M – the size plays well with the interiors of the small rooms.
- L – the one-size-fits-all option for any interior.
- XL – the most popular size.
- XXL – the eye-catchy size that makes a great impression every time someone passes by!
What do I have?
Do you include ocean names, wooden ships, planes, and a compass in the box?
Yes. Every purchase comes with ocean names, Antarctica, wooden planes, boats & a compass.
Do the maps have any warranty?
Absolutely! We have a legal patent and all related documents for our Wooden Maps. Besides, our products come with a lifetime warranty (the document is provided with the set).
What countries and islands are on the map?
Our maps include almost all the countries and islands, except for the super small ones. Please click here to see the full list of geographical names.
Note here: Our map can’t be used educationally. It is a piece of artistic décor, not a geographical tool for visual learning.
What is the difference between the Acrylic Only and the Acrylic+LED option?
Maps from the Acrylic Only category have no lighting. In other words, there are no LED stripes. It has an acrylic backing only.
The Acrylic+LED option has an acrylic backing and LED stripes with lighting.
What do the types of connection of the LED map mean?
When ordering a LED-illuminated map, choose the most suitable connection method:
- Plug is on the right. Your purchase will be provided with a semi-transparent cable + a power block of 12 V. It comes out of the lower right part of the map (exactly where Australia is located);
- Plug is on the left. Your purchase will be provided with a semi-transparent cable + a power block of 12 V. It comes out of the lower left part of the map (exactly where South America is located);
- Wire out of the wall behind the map. You will have to bring the power supply wire (220V) to the center of the map (Eurasia continent). Connect this wire to the input on the backside of the map as you mount it. See the instructions (included in the package) for more information.
I ordered a map from you last year. Can I buy an Antarctica piece separately? Also, can I buy some extra islands?
Of course. However, the color of the new fragments might slightly differ from the one on your map. Contact our customer service to clarify the details service@enjoythewood.com.
Installation / Deinstallation / Taking care of the Map
How to mount a map without damaging a wall?
Most of the wooden maps are provided with double-sided sticky tape. It works well for most wall surfaces. Besides, the tape is strong enough to keep all the fragments of the map hanging on the wall. At the same time, it doesn’t stick to wallpapers.
Note here: The LED maps are too heavy for sticky tape. Use remote mounts and dowels to attach them to the wall. The items are supplied together in an assembly kit.
Is the map removable? Is it possible to demount it without any damage to both the map and the wall?
If you want to remove the map (about to get a new one, right?), use a hairdryer. Direct the airflow in the right direction – between the map fragments and the wall. Now, wait a bit and remove them one by one.
In order to re-install the map, ensure to buy more sticky tape (the old one won’t work anymore!). Click here to learn more about the process.
Are there special map care tips?
There are no particular rules here; however, there are some quick recommendations. When mounting the map, ensure to avoid:
- Damp areas;
- Direct sunlight;
- Using abrasives on its surface.
If I’m going to mount the LED map, how many holes should I make to attach it to a wall?
The number of holes depends on the chosen size of the map:
- 25 holes – L/XL;
- 45 holes – XXL.
You will also find instructions, corner stencils, an assembling kit (dowels, screws, etc.), a remote controller (not included for acrylic non-LED Maps), a plug adapter (for US orders), and a lifetime warranty.
Shipping / Customization / Other
Do you ship worldwide?
Yes, we ship worldwide, except Abkhazia, Brazil, Belarus, Cape Verde, Esvatini, China, Hong Kong, Iran, Iraq, Japan, Myanmar, Mexico, Naura, Palestine, Russia, Saudi Arabia Sudan, Somali, Syria, Thailand, UAE.
Can I order the map with geographical names engraved in languages other than English? If yes, does it affect the price?
We can handcraft maps with geographical names engraved in any language except for hieroglyphs and the rarest languages. It’s FREE. Contact our managers for more information service@enjoythewood.com.
What is the difference between the Acrylic Only and the Acrylic+LED option?
Maps from the Acrylic Only category have no lighting. In other words, there are no LED stripes. It has an acrylic backing only.
The Acrylic+LED option has an acrylic backing and LED stripes with lighting.
What are the map sizes? How can I check which one to choose?
Check the height and length of the wall you intend to decorate by using an app or a tape measure. Now compare the results with our infographics.
We have the following map sizes:
- M – the size plays well with the interiors of the small rooms.
- L – the one-size-fits-all option for any interior.
- XL – the most popular size.
- XXL – the eye-catchy size that makes a great impression every time someone passes by!
What do the types of connection of the LED map mean?
When ordering a LED-illuminated map, choose the most suitable connection method:
- Plug is on the right. Your purchase will be provided with a semi-transparent cable + a power block of 12 V. It comes out of the lower right part of the map (exactly where Australia is located);
- Plug is on the left. Your purchase will be provided with a semi-transparent cable + a power block of 12 V. It comes out of the lower left part of the map (exactly where South America is located);
- Wire out of the wall behind the map. You will have to bring the power supply wire (220V) to the center of the map (Eurasia continent). Connect this wire to the input on the backside of the map as you mount it. See the instructions (included in the package) for more information.
Support
I have received the order but the pieses of the Map are missing/damaged
Please, contact our support manager happycustomermanager@enjoythewood.com
We'll do our best to solve the issue in shortest terms possible.
I have no Instruction attached
Click here to find the instruction or check out ourYouTube installation guide(LED WORLD MAPS)
I want to return/exchange my order
Please, email our support service@enjoythewood.com
We're here to help!
I ordered a map from you last year. Can I buy an Antarctica piece separately? Also, can I buy some extra islands?
Of course. However, the color of the new fragments might slightly differ from the one on your map. Contact our customer service to clarify the details service@enjoythewood.com.